Rebounding Quickly After Economic Uncertainty
McFarling Law Group has come a long way since its infancy as a solo practice. Founded by Emily McFarling Esq. in 2003, the firm has withstood tumultuous economic times, fluctuations in size, and uncertainty of what lies ahead.
McFarling Law Group
Las Vegas, Nevada
A Bit of Backstory
McFarling Law Group has come a long way since its infancy as a solo practice. Founded by Emily McFarling Esq. in 2003, the firm has withstood tumultuous economic times, fluctuations in size, and uncertainty of what lies ahead.
But by focusing their efforts on a client centered approach, McFarling Law Group grew. The practice is now well on its way to being one of the preeminent family law firms in the marriage capital of the world.
Longtime Managing Attorney of the firm, Michael Burton Esq, shared with us how McFarling Law Group is able to fulfill its promise to satisfy its clients, even in the midst of growth, using MyCase.
A Partnership with MyCase
In 2008, the economy started going downhill, and it stayed bad for two or three years. As we slowly pulled out of the recession and our firm started to grow again, I started evaluating legal practice management software that we could use to combat the major issues we were facing — particularly in the realm of client experience.
What I really needed was a way to store case information and documents in a central place. MyCase was, to the tee, the software I had envisioned. When I first saw it, I knew it was exactly what we needed.
Tell us about how MyCase helped increase client satisfaction at your firm.
After the recession, we bounced back by keeping happy clients.
As with many clients of law firms, our clients are going through some of the worst times in their lives. Using MyCase in our communication protocols makes them feel involved in the process at a time when they really need to be. It gives our office the illusion of being open 24 hours a day because clients have access to their case details at all times — whether it be their calendar, their billing details, or our messaging stream. There’s an express understanding that they’ll get a response shortly, which is comforting to them.
MyCase is super simple and our clients really do love it. I even use its communication benefits to sell potential clients on our firm.
MyCase can help your firm grow.– Michael Burton, Managing Attorney, McFarling Law Group
How have you streamlined the collections process?
The collection of accounts receivable is a real issue in family law. Clients are liable to fall behind on payments quickly. And because of the high volume of bills we work with, there’s the potential for mistakes in requesting, receiving, or recording payments. Anything we can do to remove the human element from collections leads to far fewer slip-ups, increases our collection rate, and makes everyone’s jobs easier.
Our collectability used to be around 60%. Now, with MyCase, our collectibles can be as high as 80 to 85% — it really does make a difference.– Michael Burton, Managing Attorney, McFarling Law Group
How does MyCase equip your firm to handle simultaneous cases at a high volume?
Family law is very involved. Missing a deadline can derail an entire case, which is why we rely heavily on workflows to prevent case matters from slipping through the cracks. The fact that we can set up these workflows with a designated trigger date and trigger deadline ensures that tasks are assigned and completed by the right staff member at the right time. MyCase helps us stay on top of everything, which plays heavily into our increased client satisfaction.
What is your favorite new feature in MyCase?
The most recent game changer that we’ve really utilized is the Leads feature. In the past, we’d have a staff member call prospective clients who want to set up a consultation, collect all their info, and then enter into our system.
What was once a two-person process is now a one-person job because of MyCase.– Michael Burton, Managing Attorney, McFarling Law Group
Now, we simply send clients a digital intake form. Once they fill it out, all their information is automatically populated under their lead. If the lead retains our firm, it turns it into a case. What was once a two-person process is now a one-person job because of MyCase.
Why would you recommend MyCase to other attorneys or firms?
Client satisfaction increases profitability. If you have happy clients, they will help your business: they’re more likely to pay their bills; more likely to refer somebody; and more likely to return to our firm in the future. We’ve found that MyCase has contributed to our increased client satisfaction in an impactful way, furthering our reputation as the best family law firm in Las Vegas.
